Support

Riffo needs the microphone to recognise notes. The audio is processed on the device and never recorded or sent anywhere.

• iPhone: Settings > Riffo > turn on Microphone.
• Android: Settings > Apps > Riffo > Permissions > Microphone > Allow only while using the app.
• Browser: click the padlock next to the address, set Microphone to Allow and reload the page.

If it is already allowed, check that no other app is using the microphone and play closer to the device.

Use Riffo's tuner (the tuner icon on the home screen or in the lesson settings). Standard tuning, from the lowest string to the highest, is E A D G B E.

If it is your first time, the tuning tutorial shows step by step how to turn the pegs. An out-of-tune guitar makes Riffo mark mistakes even when your finger is in the right place.

They are recommended. Without them, the microphone also hears the reference audio from the speaker and can mix up notes.

Prefer wired headphones: Bluetooth headphones add delay. If you use Bluetooth, adjust the latency offset in the settings so the game lines up with what you hear.

An electric guitar without an amp is quiet. Hold the device closer to the strings, play in a quiet room and pick a little harder.

For the best results, use a USB audio interface or an iRig-style adapter connected to your phone or computer.

Your progress is already saved in an anonymous device account. To use it on another device or on the website, sign in with your email in Settings (gear) > Account (on the website, the Account button at the top). Do the same on the other device.

Progress from both devices is merged, never erased: you do not lose what you played on either one.

• Check your spam folder and the Promotions tab.
• The link is valid for 15 minutes and works once. If it expired, request a new one.
• Check that you typed the right email.
• For security, there is a limit of requests per hour. If you hit it, wait a bit and try again.

In Settings > Account > Download my data (on the website, the Account button). You get a JSON file with everything we store about your account.

In Settings > Account > Delete account, or on the Delete account page. Deletion is immediate and erases the account and all progress saved in the cloud.